Question 1

Is online counselling as effective as in person counselling?

Accepted Answer

it can be subjective experience, however if client has a private space in their homes, then online counselling can be equally effective. Morover, the online format can help in accessing therapy from anywhere in the country at flexible hours so there is a major advantage.

Question 2

What can I expect in therapy/counselling?

Accepted Answer

Counselling is a collaborative process it requires client's active participation, patience and willingness while the counsellor helps with problem solving using skills and evidenced based approaches in therapy. Additionally, facilitating the client to notice their internal resources (mechanisms, patterns, distortions, beliefs, behaviour) this helps in coping and healing.

Question 3

What is the diffrence between psychologist and psychiatrist?

Accepted Answer

Psychologists are professionals having degree in psychology, use forms of therapy to support mental and emotional well-being while psychiatrist has degree in medicine, treat complex mental illnesses rooted in biology and often use medications.

Question 4

How long will my counselling/therapy sessions last?

Accepted Answer

The length of counselling depends on how actively the client is working as facilitated by the counsellor outside the therapeutic settings; also depends on the kind of mental health concerns client brings in, some concern require short term intervention while some might require long term approach.

Question 5

Can I take a break or discontinue therapy?

Accepted Answer

It is encouraged to discuss about this with the therapist so that the best possible alternate/way is recommended. Furthermore, in the intial stages of counselling regular sessions are advantageous and as progress is seen breaks can be accomodated.

Question 6

What particular psychological conditions you work with?

Accepted Answer

Besides from social and workplace concerns, self-concern, relationship concerns, parenting and family concerns. The service offers help with psychological conditions like chronic sadness and stress, anger and mood problems, anxiety, depression, trauma, grief and developmental problems.

Question 7

Are there any issues you don't work with?

Accepted Answer

The platform cannot fully help with severe mental illnesses i.e., psychotic disorders as they generally require combination of treatments like diagnosis, in person care or medications and therapy at later stage.

Question 8

Do you prescribe medication ?

Accepted Answer

No, this service does not prescribe any medications; the initative only offers forms of talk therapy supported by evidence based psychological approaches.

Question 9

How does the payment work ?

Accepted Answer

The session fee can be paid via net banking, account details are shared with client on message/email. Additionally, Phone Pe app can be downloaded and used for money transfer. The client can pay before or after the scheduled session/same day ideally.

Question 10

Do you offer sessions on reduced fees?

Accepted Answer

This platform only offers reasonably priced counselling sessions, so there is hardly anything to consider for fees, regardless it is encouraged to bring it up in - case of something as mental well-being cannot be compromised.

Question 11

How is your cancellation and rescheduling policy?

Accepted Answer

It is expected in case of session cancellation or rescheduling, the therpaist is informed at least a day before so that the reserved time slot can be utilised for someone else enquiring for an appoinemt. On the other hand, if there is an unexpected situation or emergency then it will be excused but repeated occurence may cost you a session fee.

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